Frequently Asked Questions

Orders

Will I get a confirmation email once I place my order?

Yes, you will receive an email including your order number, payment method and pick up date.

How can I view my order history?

You can find your order history in “My Account” on our website.

How can I contact you?

For any inquiries contact our customer care team on shop@mbru.ac.ae.

Payment

How can I pay for my order?

The MBRU Shop has 2 payment methods; payment on pick up and online payment.

What is the payment on pick up method?

Payment on pick up is to pay with cash on collection day.

What is the online payment method?

Online payment is to pay for your items online prior to receiving your items.

Collection

Where do I collect my items from?

You can collect your items on collection day from the second-floor, right wing reception of Building 14, MBRU.

When can I collect my items?

Your order will be ready 2 days after the order has been placed.

What are the timings that I can collect my items?

You can collect your items between 10 am – 2 pm from the second-floor, right wing reception of Building 14, MBRU.

Returns And Exchange Policy

Is there a refund policy?

There is no refund policy.

What is your return and exchange policy?

Items that remain in great condition can be exchanged within 7 days from the date you received your order.

How can I request for a return and exchange?

You can send an email to our customer care team on shop@mbru.ac.ae.